REFUND & RETURN
POLICY MATRIX

1. Returns

We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also remain in the original packaging with all design tags attached.

2. Refunds

Once we receive your return shipment and inspect the item, we will notify you of the approval or rejection status of your refund. If your return is approved, we will initiate a refund transaction back to your original method of payment. Please note that the refunded amount excludes any initial shipping charges.

3. Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our support team within 14 days of receiving your order. We will provide you with further telemetry instructions on how to process the exchange.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Gift cards and loyalty codes
• Digital downloads or promotional software items
• Personalized, bespoke, or custom-made items (including garments simulated/custom-tailored in the Bespoke Studio)

5. Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will coordinate a courier replacement or issue a full refund, depending on product availability.

6. Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g. wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

7. Processing Time

Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the credit to appear in your account, depending on your bank or payment provider.